Novel Coronavirus

Early Testing and Detection of COVID-19

The symptoms of COVID-19 could be very mild. To counter the 3rd wave outbreak of COVID-19, you are always advised to get tested early even if you got mild or no symptoms in case you are in doubt. In order to help expand the coverage of COVID-19 testing and help citizens to identify the infection risks, we had launched:

A) For those who have symptoms suggestive of COVID-19
• Government's COVID-19 RT-PCR Test with Doctor Video Consultation HK$390
  (with sample container delivery fee inclusive, appointment hotline 8203-8204) 
• Government's COVID-19 RT-PCR Test HK$300 up*
  (no appointment required, please visit our clinics directly for doctor consultation) 
✅Suitable or those who have symptoms suggestive of COVID-19 , including fever, respiratory symptoms or mild chest infection or currently under home quarantine
✅Under Government's "Enhanced Laboratory Surveillance Programme", only HK$300 up* doctor consultation fee will be charged and the government's test is free
✅Doctor video consultation is available to help you minimise the risk of community transmission. Please call our hotline 8203-8204 for enquiry and appointment 

*Depending on different clinics

B) Asymptomatic individuals
• COVID-19 RT-PCR Test with Doctor Video Consultation HK$1,250 

• COVID-19 RT-PCR Test $950
  Click here to shop online

✅ Suitable for all asymptomatic individuals
✅ Employ Hong Kong Department of Health appointed laboratories
✅ Doctor consultation service to help you identify the risk of infections
✅ Doctor video consultation is available to help you keep social distancing
✅ Electronic test result available in TWO to THREE working days (from the time that sample is returned)
✅ Available at 37 Quality HealthCare medical centres, 13 of which are designated sample collection centres, click here for details

C) Express COVID-19 Test Result

In order to cater the needs of cross-border travelers and further shorten the time of obtaining COVID-19 RT-PC test results, we now provide express RT- PCR test service. Please call hotline 8102 8068 for enquiry.

Click here to check out the Summary List of COVID-19 PCR Test

⇨Download Quality HealthCare Mobile App to Get e-Ticket to See a GP Now

COVID-19 PCR Test - FAQs

How can I get the COVID-19 test result? How long does it take?
COVID-19 RT-PCR Test: Electronic test result report will be sent via email in about 2 to 3 working days* from the time the sample is received. 

Government's COVID-19 RT-PCR Test: The test result will be notified via SMS with at least 7 working days* from the time the sample is received. 
*Depending on the latest test capacity and subject to change without prior notice.

I have returned my deep throat saliva sample a few days ago, when can I get my test results? 
Click here to provide your personal info now, we will follow up and contact you as soon as possible.

Can I use the test result for crossing the border? Before my departure, a negative test result within 24 hours is required for entering Guangdong province and can you ensure your test can fit my requirement?
The main purpose of our test is to help citizens to identify their risk of COVID-19 infection. In normal circumstances, it takes 2-3 days for government appointed institutions/laboratories to provide the electronic test results (from the time the sample is received). 

For details of cross border requirement, please contact Hong Kong Immigrant Department directly. Click here to browse Immigration Department website.

Will health certificate be provided by the test?
We provide electronic test result; you can print it out as a proof if needed.

Is reservation required for the test? 

If doctor video consultation is preferred, you can make reservation as listed below. The quota is also limited on a first-come-first serve basis.
• Government's COVID-19 RT-PCR Test with Doctor Video Consultation HK$390 (Appointment hotline: 8203-8204)
• COVID-19 RT-PCR Test with Doctor Video Consultation HK$1,250 (Click here to shop online and make reservation)

Are the testing institutions of Quality HealthCare recognized by HKSAR Government? Which laboratory do you use?
Our COVID-19 RT-PCR Tests are conducted by Hong Kong Government designated Laboratory center. 
1. Pathlab Medical Laboratories
2. Hong Kong Molecular Pathology Diagnostic Centres Limited

Which Quality HealthCare centres provide COVID-19 test?
The test is available at 37 Quality HealthCare medical centres, 13 of which are designated sample collection centres, click here for more details.

Where are the designated sample collection centres?
• Click here to check the designated sample collection centres of COVID-19 RT-PCR Test (13 Quality HealthCare centres)
• Click here to check the collection points of Government COVID-19 RT-PCR Test

Do deep throat saliva collection bottle delivery and sample return courier service available?
Yes and the service is included in some of the tests. 
Click here to check out the Summary List of COVID-19 PCR Test. 

Remarks: Deep throat saliva collection bottle delivery and sample return courier service only limited to the following areas (coverage is subject to the service provider- Pickupp): Hong Kong Island (except Tai Tam, Repulse Bay, Stanley, Shek O); Kowloon; New Territories (Urban areas only:Tin Shui Wai, Tuen Mun, Yuen Long, Kwai Ching, Sham Tseng, Tai Wo Hau, Tsuen Wan, Tai Wai, Sha Tin, Fo Tan, University, Tai Po, Tai Wo, Fanling. Sheung Shui, Tiu Ken Leng, Tseung Kwan O)

Are there any ways that I can avoid social contact and conduct the COVID-19 test at home?
For people aged 18 or above, below doctor video consultation (VC) services are available: 
• Government's COVID-19 RT-PCR Test with Doctor Video Consultation HK$390 (For symptomatic individuals, appointment hotline 8203-8204) 
• COVID-19 RT-PCR Test with Doctor Video Consultation HK$1,250 (For asymptomatic individuals)

Which COVID-19 test does Quality HealthCare provide?
We are providing RT-PCR tests for COVID-19. By using the WHO-approved reverse transcription polymerase chain reaction (RT-PCR) test technology, the test can detect the presence of unique genomic markers of the SARS-CoV-2 virus - the culprits of COVID-19.

Who are suitable for conducting COVID-19 Test?
• COVID-19 RT-PCR Test (HK$950) : suitable for any asymptomatic individuals
• Government's COVID-19 RT-PCR Test (HK$300 up*) : suitable for those who have symptoms suggestive of COVID-19

Click here to check out the Summary List of COVID-19 PCR Test

How to collect deep throat saliva sample?
Click here to browse the instruction video by Hospital Authority.

What are the arrangements for positive test results?
If the test result is positive and meets the reporting criteria, Quality HealthCare will report the relevant case to the Centre for Health Protection (CHP) in accordance with the government guidelines and refer the client to the designated hospital under the Hospital Authority for further clinical treatment.

Health Code (More Details To Be Announced by the Government)

To support people who need to travel frequently between Guangdong, Hong Kong and Macao and to tackle the outbreak effectively, Quality HealthCare supports the mutual recognition scheme for health codes of Guangdong, Hong Kong and Macao.

What is a health code?
Hong Kong Health Code is also called the “Hong Kong Code”. Holders of a health code may be exempted from 14-day compulsory quarantine when they cross the borders between Guangdong, Hong Kong and Macao.

How long is the health code valid for?
The validity of health code is 7 days. If the health code expires, reapplication is needed before one can be exempted from the compulsory quarantine.

Who can apply for a health code?
Health code is initially open for applications by professionals, cross-border travellers with official duties or business, with limited quota. More details are to be announced by the Government.

Can I obtain a health code without going to the clinic in person?
People with inconveniences may opt for Quality HealthCare’s video consultation service conducted by our doctors, and then follow the guidelines in collecting their deep throat saliva samples at home and return the samples for the RT-PCR test. The entire process is safe and simple, and it can be conducted at home. Health code application is available if a negative result is shown

3-step application for health code:
1. Public taking the COVID-19 RT-PCR test at Quality HealthCare clinics
2. The test result is negative
3. Apply on the website of the Department of Health to obtain your own “Hong Kong Code”, and then apply for “Health Code” in other regions. More details will be announced by the Government.

Learn more about Coronavirus Disease 2019 (COVID-19)

Regarding to the outbreak of the Coronavirus Disease 2019 (COVID-19) , we've prepared below information for you, endorsed by our medical team. 

What is the coronavirus? 

Coronaviruses are a group of viruses that cause illnesses such as the common cold, to more severe conditions such as pneumonia, Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory syndrome (SARS). The strain of coronavirus (COVID-19) that has caused the outbreak is new, and not previously known. 

How much do you really know about COVID-19, click here for a quiz to find out! (Chinese Version Only)

How should I protect myself to reduce the risk ?

To reduce the risk of contracting pneumonia and respiratory tract infections, maintaining good personal hygiene at all times and keeping both hands clean is a priority. If you're travelling outside of Hong Kong, do not touch animals, eat game meat and avoid visiting wet markets, live poultry markets or farms. 

Here are a couple more tips to help you and your loved ones stay healthy and well.  

- Keep your hands clean, especially before touching your mouth, nose or eyes; after coming in contact with handrails or door knobs in public areas; or after covering your mouth during a sneeze or cough. 
- Wash hands with liquid soap and water, and rub for at least 20 seconds. Don't forget between the fingers, the back of your hands and wrists. If you can't wash your hands, you can rub your hands with 70 to 80% alcohol-based handrub as an effective alternative; 
- Cover your mouth and nose with tissue paper when sneezing or coughing. Dispose of soiled tissues into a lidded rubbish bin, then wash hands thoroughly; 

- Wear a surgical mask if you're going into crowded places, such as public transport or the workplace; 
- If you're feeling unwell, wear a surgical mask, avoid going to crowded places and seek medical advice promptly. If you're experiencing symptoms related to the novel coronavirus (i.e. fever, cough and/or shortness of breath), please go for medical advice; 
- Avoid close contact with persons with fever or respiratory symptoms in countries/areas with possible community transmission of novel coronavirus infection; and 
- At home, drainage pipes can be properly and regularly (about once a week) maintained by pouring about half a litre of water into each drain outlet (U-traps) to ensure environmental hygiene.

You may also refer to the website of Centre for Health Protection for the latest update information.

Patient's Health and Safety

Patient's health and safety are always our priorities. We conduct temperature checks and health screenings for patients, clients and visitors arriving at the clinics. Patients, clients and visitors are also required to use alcohol hand rub and put on surgical masks upon arrival, implementing infection control measures as precautions.

Infection Control Measures at Quality HealthCare Clinics

We have followed the CHP infection control guideline to carry out daily cleaning of the clinic areas with 1:49 diluted bleach, and we exercise even tighter hygiene standard, by performing regular cleaning every two hours of clinical areas such as the reception area, waiting area, doctor's consultation rooms and door handles.

Our Medical Staff in Quality HealthCare Clinics

All medical staff of Quality HealthCare clinics perform daily temperature check, keep temperature record logs, perform hand hygiene frequently, wear masks and appropriate protective equipment, and constantly monitor respiratory symptoms or diarrhea. Our medical staff has also implemented travel declaration for the sake of the health of our staff and patient’s safety.

Once we acknowledge of confirmed case who has been visited our clinics before,   
We will share our staff lists who had performed medical duties at the clinics during that periods of time to the Center for Health Protection, and follow up closely.