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To: Customer Services
"Dear Lily, I would like to take this opportunity to compliment you and your team members for your/their professionalism and efficiency on handling my daughter’s recent case. In particular, I was very impressed by your quick response and professional advice on my daughter’s case for an urgent admission. I trust that having you in your company is one of the biggest assets and I am sure that you/your team will maintain such a high level of service all the time in the future. Once again, I do appreciate your good work, Lily. Well Done!"

Mr. Kwok