Quality Healthcare Wins Certificate of Merit in Hong Kong Awards for Industries in Customer Service 2018
Quality HealthCare has been awarded the Certificate of Merit by the Hong Kong Awards of Industries (HKAI) in the category of Customer Service. The award ceremony was officiated by the honourable guest - Mrs Carrie Lam, Chief Executive of the HKSAR, and recognised our outstanding performance in bettering customer service.
The award is a seal of approval by the industry and customers on our continuous effort in enhancing customer experience with the new mobile App introduced earlier this year. We are honoured to receive the award and will continue to go beyond our customers’ needs to safeguard their health.
30 Nov 2018
Lead Healthier Lives with Quality HealthCare Mobile App New “Care Guides”
If you are pursuing a healthier lifestyle, don’t let your words speak louder than actions! A new function in Quality HealthCare Mobile App, Care Guides, has been launched to help you set up realistic health goals, providing you with personalised action checklists, auto-reminders and progress reviews. Step by step, little changes in your life will bring you big differences and guide you towards a healthier life. Click here for more details.
25 Dec 2018
Regarding the temperature deviation of one of the pharmaceutical fridges in Quality HealthCare Mongkok-Wai Fung Plaza medical centre
Temperature deviation was found from a pharmaceutical fridge in the daily routine check on the morning of 13 December 2018. The same checking was done before the closure of the captioned centre on 12 December 2018 when the temperature was in the normal range. A total of 391 shots of vaccines stored in the affected fridge were immediately quarantined. No vaccine from the batch has been given to any patient.
The Central Pharmacy of Quality HealthCare took immediate actions including following the normal procedures in making enquiries to the respective pharmaceutical companies in regards to the quality and efficacy of the affected vaccines. We are pending replies from all companies to make appropriate arrangement. Those vaccines deemed condemned will be disposed of according to our protocol.
We assure that this is an isolated case. Quality HealthCare has always adhered to strict clinical governance to safeguard patient safety. The case is currently under investigation. All the 391 affected vaccines are currently quarantined, and no batch has been reused.
Quality HealthCare is following the established clinical procedures. The other pharmaceutical fridge in the Mongkok-Wai Fung Plaza medical centre is under normal operation, and all clinical and vaccination services are not interrupted.