1. Can a friend or family member collect the report on my behalf?
Yes. Please bring the original authorization letter, the original identity card of the authorizer and a copy of the patient’s identity card when collecting the report. Please complete the authorization letter on a blank sheet of paper according to the information below. A sample authorization letter is as follows:
Name of Authorizer:
ID Card Number: I hereby authorize the Authorized Person to collect the report on my behalf.
Name of Authorized Person:
ID Card Number:
Signature of Authorizer:
Signature of Authorized Person:
Date: xxxx / xx / xx
2. I would like to consult a doctor to confirm whether I am pregnant. Will a pregnancy certificate be provided?
General Practice Pregnancy can be confirmed through a blood test or a urine pregnancy test.
3. Will a medical certificate (attendance slip) be provided for the doctor visit?
Yes. An attendance certificate can be requested from the clinic staff after completing the examination.
4. If I forgot to collect the attendance certificate after my consultation, can I request a replacement?
Yes. Before collecting the replacement attendance certificate, please call the clinic first to confirm whether your attending doctor will be on duty on the day of collection.
5. I would like to schedule a doctor’s appointment after 6:00 pm on weekdays or on Saturday afternoon.
Some clinics offer services after 6:00 pm on weekdays, as well as on Saturday afternoons / Sundays.
Kowloon: Kowloon Bay (Telford Gardens)
New Territories: Sha Tin, Tsing Yi
For clinic opening hours, appointment booking, or pre‑registration for general practice walk‑in queueing [Electronic Queue Ticket], please click the link below to download the Quality HealthCare Medical Services mobile app: https://bit.ly/35B8mrf.
6. Are healthcare vouchers accepted at all Quality HealthCare clinics?
Most Quality HealthCare clinics and medical practitioners participate in the Elderly Health Care Voucher Scheme. Acceptance may vary by clinic or doctor. Please contact the clinic in advance or refer to the eHealth Elderly Health Care Voucher website for details.
7. Can I consult more than one doctors on the same day using my medical card?
This depends on the terms and conditions set by your medical card provider. As policies may vary among providers, it is recommended that you contact your medical card company directly for the most accurate and up-to-date information.
8. Can medical reports be explained via video consultation?
For explanation of medical reports via video consultation, it is recommended that you contact the clinic directly for enquiries and appointment arrangements.
Useful Information: QHMS Medical Centre information: https://www.qhms.com/find-us
Download the QHMS Medical mobile app: https://bit.ly/35B8mrf
9. Which specialist should I consult?
As different symptoms may require expertise from different specialists, it is recommended that you first consult a general practitioner for an initial assessment. The doctor will then advise you on the appropriate specialist referral based on your condition. You may also contact the clinic directly for guidance on specialist services.
10. After seeing a doctor, can I have my medication dispensed elsewhere?
Yes. Please inform the doctor during your consultation if you require a prescription letter for medication to be dispensed at another pharmacy.
Reminder: After receiving the prescription, it is recommended that you check with your medical card or insurance provider regarding any designated network pharmacies (if applicable), to ensure coverage arrangements.
Important note: In general, medical cards usually only cover medications dispensed within the clinic. For details on coverage and reimbursement, please contact your medical card provider directly for confirmation.
11. I have completed a certain examination / test. How can I check whether the report is ready? I have completed a certain examination / test. How can I check whether it has been approved by my insurance or medical card provider?
To facilitate further follow-up by the relevant medical centre, please click the link below to provide the required information. The clinic will contact you as soon as possible. https://forms.cloud.microsoft/r/DhQpEpceUr?origin=lprLink
12. If I am under 18, can I consult a doctor without a parent or guardian present?
In practice, the decision is usually made by the doctor based on the individual circumstances, rather than age alone.
13. How much is the consultation fee at QHMS Medical?
Consultation fees vary depending on the type of service (general practice or specialist) and the clinic location. it is recommended that you contact the clinic directly for enquiries and appointment arrangements. QHMS Medical Centre Information: https://www.qhms.com/find-us
14. How much does an endoscopy e.g. gastroscopy or colonoscopy cost?
The exact fees for gastroscopy or colonoscopy procedures are provided by the clinic staff on a case‑by‑case basis. You may enquire with the doctor during your consultation for detailed pricing information. Fees may vary depending on the type of procedure, whether sedation or anaesthesia is required, and the medical centre’s arrangements.
You may also contact the clinic directly for enquiries and appointment arrangements. QHMS Medical Centre Information: https://www.qhms.com/find-us
