Specialty Services

1. Do I need a referral letter to consult a specialist when using an XX medical card?

Whether a referral letter is required depends on the terms and conditions of your medical card or insurance plan. Some medical cards may require a referral from a general practitioner before a specialist consultation can be arranged. It is recommended that you check with your insurance provider or review your medical card details in advance.

2. How long is a referral letter valid for?

The validity period of a referral letter depends on the issuing doctor, the type of specialist service, or the terms and conditions of the relevant insurance or medical plan. It is recommended that you confirm the validity of the referral letter with the issuing doctor, clinic , or your insurance provider before scheduling a specialist consultation.

3. Who should I contact to check the details or validity period of my company or insurance plan?

For details or the validity period of your company or insurance plan, please check with your company’s Human Resources Department or the relevant insurance provider to confirm the latest and applicable arrangements.

4. Does each specialist consultation only address one symptom?

The specialist will make a professional assessment based on the patient’s condition and clinical needs. If there are more than one presenting symptoms, the doctor would assess their nature and manage them in the same consultation if appropriate, or recommend another follow‑up consultations as needed.

5. If I change to another doctor in the same specialty, do I need to submit a new referral letter?

Quality HealthCare accepts a valid copy of the referral letter. Please print the referral letter and bring it with you for registration before the consultation.

6. I would like to schedule a doctor’s appointment after 6:00 pm on weekdays or on Saturday afternoon.

Sorry, specialist services are not available after 6:00 pm on weekdays, nor on Saturday afternoons / Sundays.

For clinic opening hours, appointment booking, or pre‑registration for general practice walk‑in queueing [Electronic Queue Ticket], please click the link below to download the Quality HealthCare Medical Services mobile app: https://bit.ly/35B8mrf

7. Are healthcare vouchers accepted at all Quality HealthCare clinics?

Most Quality HealthCare clinics and medical practitioners participate in the Elderly Health Care Voucher Scheme. Acceptance may vary by clinic or doctor. Please contact the clinic in advance or refer to the eHealth Elderly Health Care Voucher website for details.

8. Can I consult more than one doctors on the same day using my medical card?

This depends on the terms and conditions set by your medical card provider. As policies may vary among providers, it is recommended that you contact your medical card company directly for the most accurate and up-to-date information.

9. Can medical reports be explained via video consultation?

For explanation of medical reports via video consultation, it is recommended that you contact the clinic directly for enquiries and appointment arrangements. 

Useful Information: QHMS Medical Centre information: https://www.qhms.com/find-us 

Download the QHMS Medical mobile app: https://bit.ly/35B8mrf

10. After seeing a doctor, can I have my medication dispensed elsewhere?

Yes. Please inform the doctor during your consultation if you require a prescription letter for medication to be dispensed at another pharmacy. 

Reminder: After receiving the prescription, it is recommended that you check with your medical card or insurance provider regarding any designated network pharmacies (if applicable), to ensure coverage arrangements. 

Important note: In general, medical cards usually only cover medications dispensed within the clinic. For details on coverage and reimbursement, please contact your medical card provider directly for confirmation.

11. I have completed a certain examination / test. How can I check whether the report is ready? I have completed a certain examination / test. How can I check whether it has been approved by my insurance or medical card provider?

To facilitate further follow-up by the relevant medical centre, please click the link below to provide the required information.  The clinic will contact you as soon as possible. https://forms.cloud.microsoft/r/DhQpEpceUr?origin=lprLink

12. If I am under 18, can I consult a doctor without a parent or guardian present?

 In practice, the decision is usually made by the doctor based on the individual circumstances, rather than age alone.

13. How much is the consultation fee at QHMS Medical?

Consultation fees vary depending on the type of service (general practice or specialist) and the clinic location. it is recommended that you contact the clinic directly for enquiries and appointment arrangements.  QHMS Medical Centre Information: https://www.qhms.com/find-us

14. How much does an endoscopy e.g. gastroscopy or colonoscopy cost?

The exact fees for gastroscopy or colonoscopy procedures are provided by the clinic staff on a case‑by‑case basis. You may enquire with the doctor during your consultation for detailed pricing information. Fees may vary depending on the type of procedure, whether sedation or anaesthesia is required, and the medical centre’s arrangements.

You may also contact the clinic directly for enquiries and appointment arrangements. QHMS Medical Centre Information: https://www.qhms.com/find-us